🔄 Returns & Exchanges
Last updated: September 2025
We want you to love every purchase from Klerux. If for any reason you are not completely satisfied, we offer a clear and fair Returns & Exchanges Policy.
📦 Returns
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You may return eligible items within 14 days of delivery for a refund or store credit.
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Items must be:
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Unused, unopened, and in their original packaging.
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Free from damage, tampering, or signs of use.
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Returns that do not meet these conditions may not be accepted.
🔁 Exchanges
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Exchanges are available for the same item in a different variant (if applicable).
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If the requested product is out of stock, we will issue a refund or store credit.
🚫 Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on:
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Opened beauty products (skincare, cosmetics, etc.)
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Gift cards and promotional items
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Sale or clearance items (unless faulty)
🛠️ Faulty or Damaged Items
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If your item arrives damaged or defective, please contact us within 7 days of delivery.
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We will arrange a replacement, exchange, or full refund at no extra cost.
💰 Refunds
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Once your return is received and inspected, we will notify you via email.
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Approved refunds are processed back to your original payment method within 5–10 business days.
📬 How to Return an Item
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Contact us at support@klerux.com with your order number.
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We’ll provide you with the return address and instructions.
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Securely pack your item and send it back.
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Keep proof of postage until your return is processed.
⚠️ Important Notes
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Customers are responsible for return shipping costs (unless the item is faulty/damaged).
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We recommend using a tracked shipping service to ensure your return reaches us.
📧 Contact Us
For all returns and exchanges, please email:
support@klerux.com