🔒 Privacy Policy

Last updated: September 2025

Your privacy is extremely important to us at Klerux. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, products, and services.

📝 Information We Collect

We may collect the following types of information:

Personal details: name, email address, phone number, shipping/billing address.
Payment details: processed securely by third-party providers (we never store full card details).
Order history: purchases, preferences, and interactions with our store.
Technical data: IP address, browser type, cookies, and usage analytics.

🎯 How We Use Your Information

We use your personal data to:

Process and deliver your orders.
Provide customer support and respond to enquiries.
Send order updates, promotions, and newsletters (only with your consent).
Improve our website, services, and product offerings.
Detect and prevent fraud or security issues.

🤝 Sharing Your Information

We may share your information with trusted third parties:

Payment processors (e.g., Shopify Payments, PayPal).
Delivery and courier partners to fulfill your order.
Marketing & analytics services (e.g., Google Analytics, Facebook Ads) — only with anonymised or limited data.
We never sell your personal data.

🍪 Cookies & Tracking

Our site uses cookies to:

Keep your shopping cart active.
Remember preferences and improve browsing.
Analyse traffic and personalise ads.
You can manage cookies in your browser settings or via our Cookie Policy.

🌍 International Data Transfers

If you access our site outside the UK, your data may be transferred internationally. We ensure all data transfers comply with GDPR and UK regulations.

🔐 Data Security

We use encryption (SSL), firewalls, and secure systems to protect your information. However, no method of transmission online is 100% secure — we take every reasonable precaution to safeguard your data.

⏳ Data Retention

We retain customer records for as long as necessary to provide services and comply with legal obligations.
Marketing data is kept only while you remain subscribed (you can opt out anytime).

👤 Your Rights (GDPR & UK Data Protection)

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your information.
Object to marketing communications.
Withdraw consent at any time.
File a complaint with the ICO (Information Commissioner’s Office, UK) if you believe your data rights are violated.

📧 Contact Us

If you have questions about this Privacy Policy, please contact:
📩 support@klerux.com