💳 Refund Policy

Last updated: September 2025

At Klerux, we stand by the quality of our beauty products. If you are not completely satisfied with your purchase, our Refund Policy ensures a simple and transparent process.

✅ Eligibility for Refunds

To qualify for a refund:

Items must be returned within 14 days of delivery.
Products must be unused, unopened, and in original packaging.
Proof of purchase (order number or receipt) is required.

🚫 Non-Refundable Items

We cannot offer refunds on:

Opened or used beauty and skincare products (for hygiene reasons).
Gift cards, promotional items, or clearance products.
Shipping fees (unless we made an error with your order).

🛠️ Faulty, Wrong, or Damaged Items

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.
We will arrange a free replacement, exchange, or full refund.

💰 Refund Process

Contact us at support@klerux.com with your order number and reason for return.
Send the item(s) back to the return address provided.
Once inspected, we’ll notify you if your refund has been approved.
Approved refunds are processed back to your original payment method within 5–10 business days.

⚠️ Important Notes

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked delivery service and keeping proof of postage.

📧 Contact Us

For refund requests or questions, please email our team:
📩 support@klerux.com